At Finley Equipment, we are committed to providing high-quality equipment and customer satisfaction. If you are unsatisfied with your purchase, we are here to help. This Refund Policy outlines the process for requesting refunds and the conditions under which refunds are granted.

1. Eligibility for Refunds

• New Equipment: New equipment can be returned within 30 days of the purchase date for a full refund, provided it is in original, unused condition and is returned with all packaging, manuals, and accessories.
• Used Equipment: Used equipment may be returned within 15 days of purchase for a full refund or exchange, provided it is in the same condition as when it was sold. Used equipment that shows signs of wear, damage, or misuse is not eligible for a refund.
• Non-Defective Equipment: A restocking fee may apply if the equipment is not defective and you simply change your mind. Restocking fees typically range from 10% to 20% of the purchase price.

2. Defective Equipment

Please get in touch with us immediately if the equipment is defective or fails to perform as expected. We will assess the issue and, if necessary, arrange a repair, replacement, or refund, depending on the situation. Refunds for defective products will be processed once the equipment has been inspected and verified to be faulty.

3. Process for Requesting a Refund

To request a refund, please follow these steps:

1. Contact Us: Reach out to our customer service team at jimjr@finleyequipment.com or 512-556-4999 within the eligibility period.
2. Provide Details: Provide the order number, description of the issue, and any supporting information or photos that may help us assess the condition of the equipment.
3. Return the Product: If your return is approved, we will provide instructions for returning the equipment to us. Please ensure that the equipment is securely packaged to prevent damage during transit.
4. Refund Processing: Once the returned equipment is received and inspected, we will issue your refund to the original payment method. Please allow 5-7 business days for the refund to be processed and reflected in your account.
5. Non-Refundable Items

The following items are not eligible for a refund:

• Special Orders: Equipment or parts that were specially ordered or customized.
• Consumables: Items such as batteries, filters, or other consumables that have been used.
• Damaged Items: Equipment damaged through misuse, neglect, or accidents.

5. Exchanges

If you wish to exchange an item for a different model or size, we are happy to help. Exchanges are subject to the same terms as returns, and the product must be in its original, unused condition. Additional shipping fees may apply for exchanges.

6. Shipping Fees

Shipping fees for returns are the customer’s responsibility unless the equipment is defective or damaged upon arrival. In such cases, we will cover the return shipping costs.

7. Restocking Fee

A restocking fee may be applied for returns of new, unused equipment. This fee is typically 10%-20% of the purchase price and will be deducted from the refund.

8. Contact Information

Please get in touch with us if you have any questions about our refund policy or need assistance with a return.